Refund policy

Returns & Exchanges

We make these hats to last. If something's wrong when it arrives, or the fit just isn't right, we want to make it easy to fix.

Defects & Damage

We'll replace any hat that arrives with a manufacturing defect or damage — no hassle, no hoops. This includes:

• Defects in the embroidery (unraveling, misalignment, skipped stitching)
• Structural issues with the hat itself (broken snap, bent brim from shipping)
• Wrong item sent

If we're out of stock on your hat, we'll issue a full refund instead.

Fit & Sizing

Didn't fit quite right? We'll accept it back for a refund, as long as it's unworn and in new condition. Since our sizing details are listed on the site, return shipping for fit/sizing returns will be deducted from refund.

What we don't cover

We're not able to accept returns for:

• Change of mind (outside of fit/sizing)
• Minor color variation between screen and real life (embroidery thread colors can vary slightly)
• Hats that show any signs of wear

How to start a claim

Contact us at tanner@trailbent.com within 14 days of the delivery date shown in your tracking to start a claim. Include:

1. Your order number
2. For defects/damage: a photo of the issue (or the wrong item you received)
3. For fit/sizing returns: a photo of the hat in new, unworn condition, and a photo showing the fit issue

We'll review your claim and get back to you within 2-3 business days with next steps, including a return address if applicable.

• Defects/damage: once approved, we'll ship your replacement (or refund) right away — no need to wait for us to receive anything back.
• Fit/sizing: once approved, ship your hat back within 7 days. We'll inspect it on arrival, and once confirmed to be in new, unworn condition, we'll process your refund.

A note from us

We're a small team and every hat matters to us. If something's wrong — or just doesn't fit — reach out and we'll take care of it.